Refund policy

Cancellation Policy

You can cancel your Monthly Mail Membership at any time, directly from your account profile — no emails, no forms, no questions asked. To avoid being charged for the next month, please cancel before the last day of the current month.

Once a mailing batch has been prepared and dispatched (on the 1st of each month), we are unable to cancel or refund that month's shipment, as each letter is handcrafted and personalised specifically for you.

Refunds

Because every item in your monthly envelope is made by hand and sent as a unique, personal piece, we do not offer refunds on dispatched memberships. However, if your envelope arrives damaged or does not arrive at all, please reach out to us and we will make it right.

Lost or Damaged Mail

Postal mail can occasionally be delayed or lost, especially for international deliveries. If your letter hasn't arrived within 30 days of the mailing date (1st of the month), please contact us and we'll investigate and find a solution together.